At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as seventh in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The UCSF Obstetrics/Gynecology Health Center is recognized internationally for its expertise in providing comprehensive, specialized care for women's health issues. In fact, we are the only nationally designated Center of Excellence in Women's Health in Northern California. We are also recognized as one of the top hospitals in the nation for gynecological care. Our staff recognizes that women's bodies differ from men's in many subtle ways beyond the obvious reproductive organs. We believe our patients have a right to compassionate, high quality care that is both comprehensive and convenient. Our doctors and staff are prepared to address your health needs from adolescence to menopause and beyond.
In addition to performing their clinical functions, Genetic Counselor's function independently and as part of a team in process improvement activities and in the administration and development of programs integral to the delivery of preconception and prenatal genetic services.
Demonstrates ability to adjust priorities as required for smooth operation of the practice; a ssumes accountability for improving quality metrics associated with department/unit and meeting organizational and departmental targets
Participate in team building by actively contributing during meetings with staff and providers in discussion of all practice activities and performance improvement initiatives
Supports all performance improvement initiatives as outlined by the Medical Center leadership through active participation and initiation
Offers suggestions for change or improvement in clinic/practice operations
Seeks opportunities to improve patient convenience; utilizes service recovery amenities as appropriate; contributes to the development of a patient-focused environment
Practices the internal and external customer service standards established by UCSF Medical Center. Communicate directly with patients either by telephone or electronically while consistently following Everyday PRIDE principles in verbal and written communications. Adhere to and follow the UCSF Mission, Vision, and Values and the UCSF customer service standards. Establishes and maintains positive relationships with other practices, providers, and coworkers. Maintains open communication with all members of the health care team and demonstrates ability to work cooperatively with others. Demonstrates courtesy and overt helpfulness in all interactions S/he is a strong team player, has a dedicated work ethic, and is willing to learn and adapt to new tasks when asked. S/he is comfortable building rapport with patients quickly and is able to work effectively with and without supervision and remain calm and friendly in all interactions with patients. UCSF Medical Center requires all Advanced Health Professionals (AHP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric AHPs in the inpatient and outpatient clinical settings at all UCSF Medical Center sites (Parnassus, Mt. Zion, Satellite Clinics, et al). Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day.
Classification of Genetic Counselor 2 or 3 will be based upon the knowledge, skills and years of experience of the hire:
Board Certified by American Board of Genetic Counseling and be able to provide documentation as such
Genetic Counselor License issued by the State of California
Previous experience in Reproductive Health
The flexibility to orient and work at all UCSF Medical Center locations
Fluency in Spanish or Cantonese
Diplomate of the American Board of Genetic Counseling
Genetic Counselor License issued by the State of California
UCSF Medical Center requires all Advanced Health Professionals (AHP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric AHPs in the inpatient and outpatient clinical settings at all UCSF Medical Center sites (Parnassus, Mt. Zion, Satellite Clinics, et al). Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day.
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1