The Front Desk Receptionist answers the phones, greets clients, accepts co-pays and books future appointments for clients. This person also inputs billing and completes filing of billing and medical records. This person must effectively and professionally interact with clients and clinicians to procure timely appointment offerings and maintain a positive relationship with customers.
Answer incoming calls
Greet clients and inform clinicians of appointment arrival
Accept co-pays and book future appointments for clients and clinicians
Assist in making proper assignment of cases by staying knowledgeable of what insurances an individual clinician is billable to and what the therapist's treatment specialties are
Enter new patient information into the computer system
Responsible for verifying insurance coverage and client co-payments and obtain authorizations for treatment from the clients insurance pay source Special Position Requirements
Advanced computer skills and experience with using Microsoft Applications
Ability to prioritize work assignments and manage time properly
Ability to verbally communicate effectively by phone or in person
Ability to multitask in a fast paced environment
Highly organized and pays attention to details
Excellent customer service skills
Establishes and maintains effective working relationships within the agency and related sources
Ability to sit or stand for extended periods of time
Ability to lift and carry 15lb.
About us: Arbour Hospital is a 118 bed private psychiatric facility located in Boston's Jamaica Plain neighborhood; the hospital also manages an 18 bed satellite intensive inpatient program in Quincy. The hospital specializes in adolescent and adult mental health and substance abuse treatment. Other services include inpatient care, partial hospitalization programs (PHP), intensive outpatient services (IOP), electro- convulsive therapy (ECT) and outpatient treatment. Specialty services are offered for the Latino community. Arbour Hospital is accredited by The Joint Commission and licensed by the MA Department of Mental Health.