Answers all incoming phone lines on the first ring or by the third ring if assisting another caller.Â Handles inquiry, forwards call or takes messages as appropriate.Â Deals with inquiring party in a timely and efficient manner. Manages all incoming calls for students, ensuring caller has correct access number and is pre-approved by therapist.Â Deals with unapproved callers in a courteous and professional manner.Â Greets visitors in front lobby/public area, requires all visitors to sign in.Â Â Ensures that visitors are helped as quickly as possible, deals with all visitors in a friendly and professional manner.Â Supervises front lobby, maintains confidentiality of public space.Â Redirects school staff from excessive loitering.Â Discreetly observes patient/parent visits and contacts appropriate staff to handle inappropriate behavior.Â Checks/records photo identification for all student visits.Â Helps visitors with on/off-grounds visits, provides directions and assistance as possible. Manages all incoming and outgoing mail and other delivery options.Â Sorts mail and interoffice correspondence to appropriate campus/department/person.Â MaintainsÂ postage machine. Is available to work holidays and vacation schedules. Collaborates with staff in department to cover all shifts.Â Personally responds to direct requests or questions from customers in a timely manner.Â Listens carefully to patients and customers, probing to clarify their specific need or request.