Springwoods Behavioral Health is an affiliated 80-bed acute care behavioral health facility located in Northwest Arkansas and has been providing quality health care to the residents Northwest Arkansas since 2009. The hospital provides 24-hour acute care behavioral health services.
Position Purpose: Under the direction of the Director of Assessment and Referral, the Counselor assures smooth and orderly admissions into the hospital. Receives incoming admission inquiry calls, assesses patients for admission, and makes appropriate referrals
SKILLS AND ABILITIES:
Ability to assess the physical, emotion, and psychological needs of patients.
Ability to determine suitability of admission to the hospital based on clinical and financial criteria.
Ability to make independent and responsible decisions.
Good knowledge of admitting and insurance verification.
Must have ability to work under stressful circumstances with frequent interruptions.
Effective verbal and written communication skills are required to communicate with patients, families, referral sources, community agencies, and staff. Knowledge of telephone etiquette is required.
Skill sets to interact with patients, physicians, families and hospital personnel.
Work is of medium demand, requiring heavy telephone and personal contact with patients, referral sources, community agencies, and insurance companies.
Physical demands include but not limited to: walking, standing, and sitting.
Interpersonal Relationships: As a representative of Springwoods Behavioral Health, all comments, attitudes, actions, and behaviors have a direct affect on the Facility's image and perceptions of quality service. Interaction with patients, family members, physicians, referral sources, affiliating schools, visitors, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative, and professional. This behavior should promote an atmosphere of teamwork, which is congruent with facility standards and guidelines to promote positive relations.